Frequently Asked Questions

General Questions


What is a Level 7 Course?

We have worked hard in developing our previous course portfolio into Level 7 Post Graduate Certificates & Diplomas. Starting September 2017, our courses will be Level 7 National Vocational Qualifications. These differ from other Industry qualifications primarily because they are recognised by registered awarding bodies.

A level 7 course is the equivalent of a Master’s level post graduate qualification on various British Frameworks and is a recognised assurance of quality which is externally verified. The Level 7 status can only be awarded to a course after the curriculum, method of delivery and assessment is verified by a UK Awarding Body. We expect our courses to be credit rated and listed on the Scottish Credit and Qualification Framework (SCQF) by December 2017 and Regulated Qualification Framework (RQF) which is the OfQual regulated framework sometime in 2018.

We have maintained the same range of topics and teaching methods, but, enhanced the benefits of joining Tipton Training, by being able to award Level 7 PG Certificates & PG Diploma’s.

Which course suits me best?


Depending on your level of experience, your treatment portfolio and your ambitions our course advisor can recommend the best course that fits your professional needs and fills the gap in your education. Contact us now.

Which days are the courses usually held on?


Course dates vary as per the availability of lectures and the facility. Please refer to the course schedule for information on course days. To receive a copy of the Course schedule please make an enquiry for your course of interest here.

How many CPD hours will I receive?

You will receive a minimum of 6 hours of verifiable CPD per course day.

What if I am unable to attend a course day?

If you are unable to attend the course due to reasonable circumstance, our course coordinator will attempt to accommodate you on another stream.

How can I re-arrange a missed course day?

Please email courses@tiptontraining.co.uk with your full name, reference number the course day you have missed and our course team will contact you with the alternative dates.

What times do the courses start?

The registration for the course will start by 9:30 am and the course day begins at 10 am and finishes at 5 pm. Unless notified otherwise by the course coordinator.

How many delegates are expected on the course?

The maximum intake on our year-long courses is 24 delegates. We practical days generally have a lecturer to delegate ratio of 1:8. We believe this is the perfect formula for a great course. Our delegates find that they learn a lot from their peers techniques as well as our lecturers.

Do we provide lunch?

Yes, we provide a light lunch and refreshment throughout the course day.

What if I have dietary requirements?

Please email us at courses@tiptontraining.co.uk if you have any dietary requirements. While we try our best to accommodate your request, we cannot guarantee it.

Do I have to be registered with the General Dental Council?

Our courses cater to qualified dentists. If you are a dentist from the outside of the UK, you can still come on our courses if you can submit a proof of your dental registration from your country.

If you are not registered with the GDC we cannot let you treat patients on the course. However, you will still be allowed to observe.
Where can I find the Terms and Conditions?
You will be able to find the terms and conditions in all sales correspondence prior to booking on a Tipton Training course. In addition, you can find the Terms and condition here.

Make sure you have read the Terms & Conditions before joining a Tipton Training Course.

Will I receive a recognised qualification?

Yes, by successfully completing one or more year-long courses could lead to a Level 7 Post-Graduate Certificate or Diploma. We are in process of having our courses on both the English & Scottish national frameworks (SCQF and RQF), these are both nationally and internationally recognised. For further details, please contact our course coordinator.


Registration on the course

What information do I need to provide to book on a course?

You have to provide a poof of your Dental registration from your country. Besides that we would only ask for your contact details.

Why do I have to pay a registration fee/How do I pay for it?

The registration fee payment of £500 (Including VAT) which secures your place on the course. It also commits you to attending and paying for the full course. The registration fee will give you access to our online platform and allow you access to any necessary reading material or webinars relevant to your course. Please be aware that reading material and webinars are not a necessary requirement of every course.

You can pay the registration fee over the phone with a sales advisor by your credit or debit card. Call now. The registration fee is refundable during our 7 day cooling off period following payment. However, if a day is delivered within the 7 days, the cooling off period becomes void.

Do I have to pay for all the cost upfront?

No, you don’t have to pay upfront, you can simply choose to take advantage of our new long term interest-free payment options or pay monthly by setting up a direct debit over 12 monthly instalments.

When do I have to pay for the course?

Once you have paid the registration fee, you then have three options to pay for the course. Our standard payment method is through interest-free finance over 24 months (subject to terms). However, if this option is unsuitable for you we ca offer upfront payment by bank transfer or a maximum of 12 months direct debit through our administration partner GoCardless.

What if I change my mind?

We operate a 7-day cooling off period, within which you can receive a full refund of the registration fee. The full 7-day cooling off period begins at the time you paid your registration fee. The cooling off period becomes void if a day is delivered within the 7 days and the registration fee will be non-refundable.

After the 7-day cooling off period has expired please refer to our cancellation policy in section (4) of our Terms & Conditions.
Please call our Course Advisor on 0161 348 7848 if you are thinking of exercising your cooling off period.


Finance

What is your standard payment option?

Interest Free Finance
Our standard payment method is through Interest Free Finance over 24 months. We have worked very hard to make our courses more affordable for our delegates. We are regulated by the FCA and provide long term finance options through our facilitator Finance 4 Group.

Upon paying your registration fee over the phone you will then be invited to complete a finance application for an agreed amount via e-link. You will then have 7 days to complete the finance application and an instant online decision will be made.

Tipton Training’s Terms & Conditions are always applicable regardless of your payment method. However, we must make you aware that by taking interest free finance you will also be adhering to our finance providers Terms & Conditions.

What is a ‘Delegate Contribution’?

Whilst we have prioritised creating affordable pricing options for our delegates, you are still able to reduce your monthly outlay even further by making a Delegate Contribution. The contribution is not compulsory, can be any amount you feel suitable and must be paid either by Bank Transfer, Cash or Cheque.

If you would indeed like to make a delegate contribution a separate invoice will be sent to you following the receipt of your registration fee. You then have 3 working days to make the delegate contribution payment to avoid the risk that your payment terms change.

What if I can’t attend a particular course day?

Refunds of Course fees will not be given if you cancel or are unable to attend one or more of the course days. If requested, we will use reasonable endeavours to place you on an alternative course day, subject to availability. Owing to the nature of our business, we cannot guarantee:

  • That there will be space on a particular course day as places on the Training Courses are limited
  • How much notice we will be able to give you that a place on a course day has become available – e.g. we may have a cancellation the day before which enables you to attend

You must continue making payments as normal under the standard terms of your payment plan. We reserve the right to charge an administration fee of £40 + VAT in respect of the costs we will incur in replacing you on another course day.

Who are the credit providers?

Finance 4 Group provide Interest Free Finance products into the Dentistry, Veterinary & Funeral Markets, which assist in making the cost of services more affordable. Finance 4 Group use a state of the art E-Signature online finance application gateway, which enables clients to complete a credit application in the comfort of their own home.

Finance 4 Group is a trading name of Omega Finance Limited, Company registration number SC397503, whose registered office is 2 Cockburn Place, Riverside Business Park, Irvine, North Ayrshire KA11 5DA. Omega Finance Limited is a Credit Broker of our credit provider Shawbrook Bank and is authorised and regulated by the Financial Conduct Authority FRN 738385.

Shawbrook Bank Limited (“Shawbrook”) is a company registered in England and Wales under number 388466 whose registered office is at Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex CM13 3BE. Shawbrook is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 204574. Shawbrook Asset Finance is a trading name of ‘Shawbrook Bank Limited’.

What if I would like to make an early repayment on my finance?

You can make an early repayment on your 0% loan with no additional costs, however if you decide to take a loan out on a 9.9% APR you will be charged up to 60 days of interest.

Tipton Training cannot assist you on this front. You have to contact the bank directly on 0345 850 9961 to get a written early repayment quote.

Can I change my payment date?

Yes. Once you have received your documentation, and have paid your 1st Months re-payment you can contact the bank on 0345 850 9961 to change the date your loan re-payments.

My bank details have changed. What do I need to do?

You can contact Finance 4 Dentists on 0333 222 4444 who will issue you the direct number for Shawbrook’s accounts department. You will need to provide them with the change of bank details.

What information do I need to provide to apply for finance?

You have to provide:

  • 3 Year Address History
  • Employment Details
  • Personal Bank Account information for the Direct Debit (Account Number & Sort Code)
  • Bank Account Card for ID check if approved for finance

24 Months is too long

No problem! We offer other terms for finance including 12 & 18 month options. Please speak to our Course Advisor to discuss the plan which suits your needs.

What if I don’t want to have a credit check/ I am refused for finance?

You have two options here;
1. Payments through our Direct Debit Administration partner GoCardless. After payment of your registration fee, you will receive a separate Direct Debit Mandate from GoCardless. You will then be placed on a standard 12-month direct debit plan, commencing in the month in which your course begins.

2. Upfront Payment – Can be paid only through Bank Transfer, Cash or Cheque. There are no discounts of incentives for paying upfront

When will my first payment be taken from my account?

Your first payment will be taken approximately 6 weeks from the date that the registration fee has been paid.

       
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